Our Values

Successful businesses are values driven; they support the vision and shape the culture. They are the essence of the company’s identity; its principles and its beliefs. Core values not only look at what their people do and deliver but how they go about delivering. Shared values provide a framework for how we work together.

  • SAFETY

    WE DO

    • Take ownership and look out for the safety and well-being of ourselves and others
    • Do the right thing, following processes, procedures and rules
    • Keep things up to date and relevant for all
    • Take environmental issues seriously and take action where we can

    WE DON'T

    • Turn a blind eye, hide mistakes or cut corners
    • Ignore processes and rules

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  • ACCOUNTABILITY

    WE DO

    • Are reliable and dependable, work hard and do our best to deliver
    • Own up to and learn from mistakes, dealing with problems and putting things right where we can
    • Take responsibility for our performance and actions
    • Focus on targets and ask for help if struggling

    WE DON'T

    • Shirk responsibility or see asking for help as a weakness
    • Take credit for others work or point the finger when things go wrong

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  • RESPECT & TRUST

    WE DO

    • Are fair and consistent, treating people as individuals and giving all the same opportunities.
    • Listen to, respect and value others knowledge, views and opinions
    • Are a positive and supportive team player, and have the team’s back
    • Are friendly, professional and polite to everyone

    WE DON'T

    • Tell rather than ask thinking ‘I know best’
    • Work in isolation, obstruct or resist change

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  • INTEGRITY

    WE DO

    • Are open, honest and realistic in everything we do
    • Are confidential, trustworthy and trust others
    • Give and receive constructive feedback, saying thanks for a job well done
    • Communicate in a positive, honest and constructive way at all times

    WE DON'T

    • Fail to act on or provide feedback
    • Withhold information or work on a needs to know basis

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  • EXCELLENCE

    WE DO

    • Consistently deliver high quality and keep high standards
    • Are open to different ways of working to improve things
    • Work with others to solve problems in the right way
    • Are motivated, positive and go the extra mile to deliver

    WE DON'T

    • Accept poor quality, leaving others to fix things
    • Keep doing the same thing even though its not working

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  • CUSTOMER FOCUS

    WE DO

    • Include and share information with the appropriate people at the right time – communicating clearly.
    • Have pride in the business and the job we do.
    • Care about the customer and colleague, truly listening to what they need.
    • Are cost conscious, quality driven, shouting up when there’s waste or duplication.

    WE DON'T

    • Fail to act on or provide feedback
    • Withhold information or work on a needs to know basis

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SUCCESSFUL BUSINESSES ARE VALUES DRIVEN; THEY SUPPORT THE VISION AND SHAPE THE CULTURE. THEY ARE THE ESSENCE OF THE COMPANY’S IDENTITY; ITS PRINCIPLES AND ITS BELIEFS. CORE VALUES NOT ONLY LOOK AT WHAT THEIR PEOPLE DO AND DELIVER BUT HOW THEY GO ABOUT DELIVERING. SO SHARED VALUES PROVIDES A FRAMEWORK FOR HOW WE WORK TOGETHER.